Omnichannel

Contemporary consumers like to have a choice, hence they use available means and media (auction sites, online stores, B2B platforms, stationary stores, showrooms, smartphone applications) to make the shopping process as convenient as possible. Therefore, the sellers face a huge challenge to reach customers through various media and tools to get them interested in their brand. Omnichannel is an attempt to combine various forms of reaching recipients. Sellers, however, need a proven system that will support the mechanisms of multi-channel and allow them to properly handle it.

The Streamsoft Verto ERP system keep up with the dynamic changes in the area of e-commerce and the new Omnichannel trend, ensuring the fulfillment of expectations in the field of online and offline sales:

1. Performs registration of orders for multi-channel sales

Customer orders placed via various channels (e-stores, auction platforms, and stationary stores) are directed to one place in the system – the order registry. By assigning the right sales channel number to the customer, it is possible to quickly classify the customer’s order and adjust the execution method to suit the requirements of given sales channel.

2. Manages stock level in the multi-distribution

Stock levels are handled and updated automatically in all distribution channels. It increases the sales potential of companies that can offer so-called unified inventory of products without the need to assign specific quantities to the appropriate channels.

3. Supports the delivery

The system registers orders from various sources (e-shop, auction platforms, stationary store, e-mail). After confirming the status of payment and availability, information about readiness for further processing automatically goes to the warehouse where the process of picking, verification, packing and shipping is carried out according to sales directions.